Shipping & Policies

Welcome

Nicole Heitzman Art & Photography is operated by the artist herself, Nicole Heitzman. CUSTOM PAINTINGS & PHOTOGRAPHY are available! For questions, contact Nicole via the Etsy "Conversations" link or the "Request a special order" button.

Payments

All payments must be made before items are shipped or picked up. Tax is included where necessary.

Shipping

Shipping is based on size, weight & packing methods. If you should need items combined for shipping or adjusted to receive an item by a certain deadline, please contact Nicole for available options. For questions, contact Nicole via Etsy's link to "Conversations" or the "Request a special order" button.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Due to the nature that many items are custom order there will be no refunds on those purchases. It is not possible to resell most custom items. Refunds are only made if the artist deems it necessary.

Legal imprint